Naila Qazi

  • Senior Change Management Consultant
  • Feb 14, 2021
Full time Nonprofit-Social Services

Work Experience

Senior Change Management Consultant

Toronto Community Housing Corporation (TCHC) is the largest social housing provider in Canada and the second largest in North America. Build strategic relationships with: Business Operations, Regional
Operations, OE Team, Finance, Legal, Corporate Affairs, Communications, Learning and Development, HR,
ITS, Internal / External partners, and Regional Housing Pillars.
• Lead Change Management Strategy Creation and Implementation: Drive stakeholder engagement, change
champions' network; advice, coach and prepare executive sponsors; a 45% increase in TCHC-wide engagement in 6
months. Partner with HR leadership on operational and strategic issues, labor relations and workforce planning to restructure TCHC divisions and business units.
• Strategic Communications and Training: Execute communication and multichannel employee engagement strategy.
• Provide an action plan to engage middle managers and supervisors to adopt and be the advocates of change.
• Led an agile shift to train 96% participation.

National Change Manager, Digital Transformation
May 2018 - Nov 2019 ALTUS GROUP

Altus Group is a leading provider of independent advisory services, software and data solutions to the
global commercial real estate industry; over 2,500 employees in 75+ offices in North America, Europe and Asia Pacific; annual revenues of >$500M.
Led change management for a $20M+ technology-enabled transformation program, in the North American property tax
consulting business (>400 professionals, revenue > $120M).
• Executive Communications and Governance: Set up an oversight Executive Steering Committee, Leadership Cross-
Functional Committee and working teams. Launched 'Transformational Leadership' program for the executive team.
• Client Tax Portal Launch: Created a client-focused phased roll out roadmap. Prepared key messaging, executive
messengers and impact timings. Outcomes: 43% national clients on-boarded in three months.
• Strategic Communications: Implemented a high impact PR and Communication strategy for a multi-jurisdictional
audience. Outcomes: Consistent messaging, employee engagement, motivation and alignment, a 53% increase in #
of people reached, 92% events attendance and >80% SharePoint & Social Media engagement.
• System Training Plan: Created a Training Infrastructure, leveraging Super Users, train the trainer & delivering 70%
Experiential, 20% Groups and 10% Training. >86% excellence rating in post-training surveys. Increased adoption from
36% to 83% in the first six months. Identified, mentored and supervised 40+ power users for local support.
• Adoption and Reporting: Track adoption, prepare analytics, dashboards, reports, and system metrics.

Learning Business Manager

Led end-to-end implementation of OD and Talent Portfolio, Leadership and Transformation strategy to support
25,000+ employees and contractors. Key Clients: Rogers Bank, Corporate Real Estate, Information Technology,
HR, Finance, Legal, Workplace & Technology Transformation
• Led the Annual Learning & Talent Development Strategy Planning Process: This involved:
• Collaborate with C-suite Executives, Human Resource, SVPs/VPs/Chief Compliance Officer, Ombudsman,
Business Leaders, Subject Matter Experts & functional stakeholders to determine capabilities and skills gaps.
Consistently measured and presented outcomes through (QBRs) Quarterly Business Reviews. 96% project
completion on time, budget and quality YoY. Responsible for a $3.5M training budget.
• Workplace & Technology Transformation Initiative: >25,000 employees, a multi-year change management plan
• Led a team of 14 professionals, in a matrix structure, obtained cooperation, set clear priorities, and launched enabling technologies for a mobile workspace−Sharespace. Implemented Microsoft Office suite,
and Cisco technologies. Led system training for >15,000 employees. >83% Net Promoter Score.
• Repatriated HR shared services in-house. Estimated saving >$1.5M annually.
• Co-led re-launch of the HR Transformation failed program. After diagnosing challenges, co-created a
consolidated HR Shared Services Support Centre and Back Office workforce management plan. Led the employee capability development of 120+ staff transitioning to Cloud-based Oracle HCM.
• Created a Talent Development Governance model to consistently monitor and measure Key Performance Indicators
and ROI for corporate-wide Talent and OD initiatives. Prepare semi-annual, annual reports and trends,
recommendations, and presentations for executives' briefings and resource alignment.

Sr. Leadership Development Consultant

Hamilton Health Sciences is a hospital network of seven hospitals and a cancer centre serving Hamilton
• Strategy and execution of a Multi-Tiered Transformational Leadership Development Program for various levels of leaders, including High Potentials, Formal Leaders, new Directors, Senior Leaders and Executive Team. Audience size:
2000+ leaders, managers and supervisors.
• Built the foundations for the HHS University−Centre for People Development. This initiative was completed within
eight months and involved:
• Qualitative/Quantitative current state assessment, defining the future state, building a business case for
multi-faceted design and implementation of an L&D strategy impacting >15,000 employees
• Developed communications, strategy sessions, key messages, share insight, presentations, business goals
alignment; Maintain OD Microsite, Yammer Groups and OD Blogs, conducted >135 Focus Groups
• Led the Annual Leadership Summit for >500 leaders focusing on diversity, equity and inclusion issues.

Senior Organizational Development and Talent Consultant

MINISTRY OF EDUCATION: Partnered with HR & business leaders in leading Succession Planning and Talent
mapping in EDU and TCU. Build an innovative 'Path to Leadership' initiative. Project management and blended
learning: Social Media platforms and e-Learning, Mentoring, Coaching. Job Shadow, Stretch Assignments, Action
Learning Projects. 360°/Multi-Rater, MBTI, and EQI. 93% excellence rating.
• MINISTRY OF COMMUNITY AND SOCIAL SERVICES: Led 'Manager as a Coach', a culture change initiative focused
at building leaders' coaching capability at FRO. Audience size: 77 senior leaders and managers.
• Program design consisted of classroom-based ½ day sessions, bi-weekly peer coaching and one-on-one
external coach connect for personalized coaching. Results: 83% of executives and leaders attended the program. 76% received positive feedback from their teams on leaders' use of the coach approach.
• ONTARIO COLLEGE OF TRADES: Led change management to establish the Ontario college of Trades (COT)
• Transitioned 60+ staff and >25,000 trade registrants to the new COT.
• Customer Service Blueprint: Created a comprehensive plan for clients including external communications
and reach out, external website and digital collaboration platforms, invoicing and billing interface, exams,
results and certification renewals self-serve virtual kiosks.
• Created Organization Design for the new Ontario College of Trades. Results: right people in the right role,
aligned performance management, recognition and reward.

National Organization Development Consultant
Jan 2007 - Jan 2009

MWH specializes in natural resources, technical engineering, Infrastructure, and consulting services with operations in 35 countries globally.
• Launched a leadership development program for a multi-year Executive Leadership Development Initiative,
'Leadership Advance; 300 leaders graduated, a 95% excellence rating in L1-L4 surveys.
• Led a Regional Health and Safety committee aimed to meet Federal Government requirements for H&S.
Accountability to proactively offer solutions that meet divisional and regional safety legislation.
• With a team of 4 direct reports, as a subject matter expert, research, evaluate and prioritize a range of programs and projects within the global OD portfolio of over $10M. Collaborative and proactive decision making to allocate
resources to the regional and local talent needs.


Strategic Leadership
- Jan 2015 Harvard Business School
MBA - Business Management Administration
- Jan 2008 Macquarie Graduate School of Management
Master's Degree - Education
- Jan 2003 University of Melbourne
Post-Graduate Education
- Jan 2000 RMIT University