Dan Lee

  • Customer Services Specialist
  • London, NW6 3LN, UK
  • Nov 16, 2020
Full time Admin-Clerical

Work Experience

Customer Services Specialist
Mar 2019 - ThomsonReuters

• Technical Support of FX (Foreign Exchange) online trading platforms.
• Supporting client banks, which involved both solving problems related to the system functionality and helping the clients understand how the system relates to other Financial Systems, i.e. Credit Checking Systems, Risk Systems, etc.
• Hardware and software used included Windows XP, UNIX, ORACLE, PL/SQL, JAVA, Applets, HTML, XLT, XML.

DEVELOPER
Jan 2017 - Mar 2019 WM-Data (LogicaCMG)

• Participated in the development and maintenance of an Administration System for the Telecoms Industry. The web system was written using JAVA Servlets, JSP, Web Server TOMCAT and HTML.
• Software development included developing new code and changing existing code.
• Hardware and software used included Windows XP, UNIX, ORACLE, JAVA, JSP, SERVLETS, HTML, JAVASCRIPT, ANT, XML, CM Synergy

SUPPORT ANALYST / PROGRAMMER
Feb 2015 - Dec 2017 DHL

• Responsible for the provision of IT operational support throughout the business.
• Appointed to handle the development, maintenance & technical support of systems.
• Assigned to various support and development projects throughout all departments.
• Software development including developing new code and changing existing code.
• Provided technical support and resolved problems for DHL staff in Europe & Africa.
• Hardware and software used included HP-UX, Unix, MS-DOS, Windows, C/ESQL, Informix-4GL, C++, JAVA

ANALYST PROGRAMMER
Oct 2014 - Feb 2015 Glaxo Wellcome

• Appointed to participate in the restructuring of a Sample Management System.
• Work involved writing changes to existing code, using C, SQL and Oracle, and testing.